Project overview
A retailer with store and online channels was overwhelmed by returns. The warehouse needed a better way to classify, stage, and release returned stock without mixing good inventory and damaged goods.
Challenges
- Returns waited too long before inspection
- Saleable and damaged stock were mixed operationally
- Re-commerce and outlet channels lacked clean support
SAP EWM solution design
Qventra designed a returns work-center concept in SAP EWM with clear disposition paths for resale, repair, quarantine, and liquidation. The warehouse process focused on fast classification so stock could move into the right stream quickly.
Key outcomes
A practical outcome would be 25% to 40% shorter return-to-available time, better recovery of resellable goods, and fewer manual touchpoints in the disposition process. That reflects the general benefit of stronger WMS-driven visibility and status control.
Next steps
Next, the client could connect the warehouse flow to customer refunds and refurbishment reporting.