Project overview
A medical-device company needed exceptionally high accuracy for serialized parts, service kits, and field returns. In this environment, even a small picking error can disrupt patient service and engineering response.
Challenges
- Mis-picks on service-critical items were unacceptable
- Returns inspection and reclassification took too long
- Field engineers lacked dependable reservation visibility
SAP EWM solution design
Qventra’s SAP EWM design centered on serialized stock handling, tight status control, and dedicated staging for service kits. The process also separated return inspection from immediately available resale or service stock.
Key outcomes
A realistic result profile includes stock accuracy approaching 99.9%, materially shorter urgent-order release time, and faster service-kit preparation. Those outcomes align well with how SAP positions EWM for high-control, high-traceability operations.
Next steps
The next step would be mobile photo capture and approval workflow for return disposition.