Project overview
Store personnel were performing core tasks through too many screens and too many disconnected tools. The retailer wanted a practical, mobile-oriented execution layer that helps store associates complete day-to-day work faster while giving store managers the visibility and controls they actually need. The answer was a role-based SAP Fiori model focused on usability, fast navigation and fit-for-purpose store operations apps.
Business challenges
- Users moved between multiple tools for receiving, counting, product lookup and label handling.
- Occasional users struggled with navigation and task prioritization.
- Store managers needed better visibility without exposing every user to every app.
- Operational consistency across stores was limited because the user experience was not standardized.
SAP Retail solution design
- Introduced a role-based Fiori launchpad concept for store associates and store managers.
- Grouped core store tasks into clear pages and sections aligned with daily work context.
- Used relevant Store Operations apps to simplify receiving, counting, lookup and label execution.
- Applied a practical governance model for app assignment, personalization and navigation.
Expected business impact
- Improved user adoption by reducing navigation friction.
- Standardized how stores execute core operational tasks.
- Supported faster onboarding of new users and more predictable daily execution.
- Created a stronger foundation for analytics and future app expansion.
Recommended next steps
Recommended continuation includes role-specific KPI tiles, targeted training content and mobility optimization for store device types.